Questions or Need Support?
We’re here to help you on your weight loss journey.
Please check our FAQ below to see if we have an answer to your question.
If you still have questions, complete the form below and one of our clinic team will be in touch within 1 business day.
If you need emergency medical support, call 000 immediately. Do NOT use this form.
Office
Our office does not currently cater to patient visits, please contact us by phone or email.
FAQs
Here are some common questions about our weight loss services and solutions.
You can book an appointment through our website after logging in. All sessions are conducted via Coviu, a secure telehealth platform.
Our appointments are conducted through Coviu, which works directly in your web browser.
Our coaching program includes a series of telehealth appointments with a dietitian. You’ll start with an initial consultation, followed by ongoing support through follow-ups and food diary reviews.
Your first session will be a comprehensive nutrition assessment where we discuss your goals, dietary habits, medical history, and create a personalised plan to help you reach your goals.
Unlike generic diet plans, our approach is personalised, evidence-based, and led by registered dietitians to ensure you get safe and sustainable results.
We provide personalised meal guidance, recipe suggestions, and recommendations, but not rigid meal plans. Our goal is to help you build lifelong healthy habits.
Initial consultation: 60 minutes
Follow-up consultation: 30 minutes
We understand that schedules can change. As per our cancellation policy, if you need to reschedule or cancel your appointment please do so no later than 24hrs before your scheduled time. You can easily do so by emailing us at clinic@fatsecret.com.
Check your private health insurance to see if a consultation with a dietitian is covered by your provider. We can provide you with a relevant invoice to lodge a claim.
Our services are privately billed, and we do not process Medicare rebates. If you have private health insurance, you may wish to check with your provider to see if any rebates are available.
Still have questions?
Contact the fatsecret Clinic team and we'd be happy to help.